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Suggested Topics

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Suggested Training Topics

  • Customer Service
    • Positive Verbal& Nonverbal Communication
    • Listening to the Customers
    • Customer Service & Actions
    • Handling Difficult Customers
    • Developing Loyalty
    • Turning a Complain into a Positive

  • Wellness Training
    • Assessment Training
    • Stress Management
    • Substance Abuse in the Workplace

  • Safety and Health
    • OSHA Training (10 hours or 30 hours)
    • OSHA Safety Consultation
    • OSHA Health Consultation
    • First Aid Training/Certification
    • Forklift Safety
    • Ergonomic Hazards & Prevention
    • Job Safety Analysis
    • Accident Inventigation (cause not blame)
    • Workplace Violence
    • Lockout/Tagout
    • Back Safety
    • Personal Protective Equipment

  • Quality Essentials
    • Continuous Improvement
    • Problem Solving
    • Root/Cause Analysis
    • Statistical Process Control
    • Understanding Mapping Processes
    • Problem Solving Tools
    • Process Capability
    • Internal and External Customers
    • Kaizen
    • Just in Time
    • Lean Manufacturing
    • Benchmarking
    • Cellular Manufacturing
    • Unity of Purpose
    • Systems Thinking

  • Administrative Skills
    • Regulatory Compliance
    • Hiring/Interviewing
    • Employee Orientation
    • Employee Appraisal
    • Family Medical Leave Act
    • Americans with Disabilities Act
    • Job Planning
    • Legal Issues
    • Grievances
    • Training/Coasching
    • Discipline
    • Sexual Harassment
    • Safety Awareness
    • Accounting/Budgeting

  • Team Building Skills
    • Types of Tesma
    • Stages of Teams
    • Roles of Members
    • Developing & Using Action Plans
    • Team Meetings
    • Consensus Building

  • Communication Skills
    • Active Listening
    • Business Grammar Writing
    • Verbal Communications

  • Human Relation Skills
    • Personality
    • Attitude
    • Values/Ethics
    • Motivation
    • Perception
    • Leadership
    • Managing Change
    • Cultural Diversity/Diversity in the Workforce
    • Dealing with Conflict
    • Constructive Criticism
    • Discipline

  • Computer Technology
    • Windows/Operating Systems
    • Word/Word Processing
    • Excel/Spreadsheets
    • Access/Database
    • C++
    • A+
    • Networking
    • Presentation Graphcs
    • PowerPoint
    • Desktop Publishing
    • Programming
    • Microsoft Office User Specialist Certification (MOUS)

  • Small Business Management
    • Business Plans
    • Legal Forms of Ownership
    • Franchising
    • Financing
    • Identifying Target Markets
    • Developing Marketing Stragegies
    • Advertising & Promotion
    • Pricing Products & Services
    • Product/Service Selection
    • Distribution Channels
    • Credit Management
    • Locating and Layout of Facilities
    • Managing Employees
    • Purchasing & Inventory Control
    • Planning for Profit
    • Budgeting
    • Accounting
    • Rish Management & Insurance
    • Crime Prevention/Store Security
    • Government Regulation & Paperwork
    • Sales Forecasting
    • Winning Customers with Service
    • Time Management
    • Stress Management

  • Basics of Industrial Maintenance
    • Basic Mechanics
    • Programmable Locic Controllers
    • Blueprint Reading
    • Digital Logic Systems

  • ISO, QS9000, ISO2001
    • Overview
    • Documentation
    • Internal Auditing
    • APQP/PPAP
    • Failure Mode & Effective Analysis
    • Measurement System Analysis


For More Information Email    Tiffany Billingsley

Or Call Our Office At EACC
870.633.4480 - Ext. 289 or 275